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Cold call people using a given phone directory to sell products or solicit donations

Answer incoming calls from prospective customers

Use scripts to provide information about product’s features, prices etc. and present their benefits

Ask pertinent questions to understand the customer’s requirements

Persuade the customer to buy by demonstrating how merchandise or services meet their needs

Record the customer’s personal information accurately in a computer system

Deal with complaints or doubts to safeguard the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and record useful information

Etc.